(MedPage Today) — In customer service, “the close” often matters more than the core experience. A birthday dinner can be soured when the waiter disappears, and you can’t pay the check. A safe flight can be ruined by waiting an hour at the gate…
Source link : https://www.medpagetoday.com/opinion/second-opinions/117462
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Publish date : 2025-09-15 15:52:00
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